Terms & Conditions
These terms explain how Mitchell Industrial Gas Services handles service and quote enquiries and related client records.
1. Response times
Please allow 1–5 business days for our team to respond to your enquiry. This is an estimated response time, rather than a guaranteed timeframe for receiving a completed quote or attending your site. More complex enquiries may require further information or a site assessment.
2. Details to include
Please provide accurate contact and company details, the site location, equipment type, make and model if known, and a clear description of the fault or work required. Include relevant fault codes and other details that may help our technicians assess your request. Missing information may delay our response.
3. Quotes and bookings
Requesting a free quote does not confirm a booking, a service date or an agreement to carry out work. Our team will discuss your requirements and confirm the scope, pricing and availability before work is arranged. Any proposed charges for a site assessment or other work will be discussed with you before proceeding.
4. Enquiry and client records
Information you provide may be documented and added to our client database, administered by our head office. This may include your name, company, phone number, email address, site details, equipment information, descriptions of faults, quote history and relevant correspondence.
We use these records to assess and respond to enquiries, prepare quotes, arrange services and maintain a history of our dealings with you. If essential details are not provided, we may be unable to assess or progress your request.
5. Communications
This record-keeping approach also applies to relevant information provided by phone, SMS, email, website enquiries, in-person discussions and other communications with our team. Notes of a discussion may be kept in the client record; this notice does not authorise audio recording of calls or conversations.
6. Acknowledgement and privacy enquiries
By sending an enquiry, you acknowledge that the details you provide may be held and used for the purposes described above. This acknowledgement does not authorise unrelated uses of your information or waive any rights you may have under applicable law.
To ask about the information we hold, request access or correction, or raise a privacy concern, please contact Accounts@migs.net.au.
7. Contact our office
Mitchell Industrial Gas Services
Head office: Helensvale, Gold Coast 4212
0450 789 279 · 0434 429 727
Accounts@migs.net.au